Shipping policy

Shipping Policy

KawsMoonRockShop

Thank you for shopping with KawsMoonRockShop. We are committed to providing a smooth, reliable, and transparent shipping experience for all of our customers. Please review the policy below to understand how we process, ship, and manage deliveries.

1. Order Processing

All orders are processed in the order they are received.

  • Processing Time: 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after business hours, on weekends, or on public holidays will begin processing the next business day.

  • During peak seasons, promotions, or product launches, processing times may be slightly extended.

You will receive a confirmation email immediately after placing your order. Once your order has been processed and shipped, you will receive a separate shipping confirmation email with tracking information.

2. Shipping Methods & Delivery Timeframes

We partner with reputable shipping carriers to ensure reliable delivery.

Domestic Shipping Options:

  • Standard Shipping: Estimated 3–7 business days

  • Expedited Shipping: Estimated 2–4 business days

  • Express Shipping: Estimated 1–3 business days

International Shipping:

  • Estimated 7–21 business days depending on destination and customs processing.

Please note:

  • Delivery timeframes are estimates and begin after order processing is completed.

  • Delivery times may vary due to weather conditions, carrier delays, or high shipping volumes.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight

  • Destination

  • Selected shipping method

  • Applicable taxes or fees

We may offer:

  • Free standard shipping on qualifying orders (if applicable)

  • Promotional shipping discounts during special sales

All shipping charges are displayed before you complete your purchase.

4. Order Tracking

Once your order has shipped:

  • You will receive an email with a tracking number.

  • Tracking updates are provided directly by the shipping carrier.

  • Please allow up to 24 hours for tracking information to update.

If you do not receive tracking information within 3 business days of placing your order, please contact our support team.

5. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer.

  • Delays caused by incomplete or inaccurate address information.

If you notice an error in your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.

6. Lost, Delayed, or Stolen Packages

Lost Packages

If your tracking shows no movement for an extended period or the package is marked as lost:

  • Contact us within 7 days of the expected delivery date.

  • We will initiate an investigation with the carrier.

Delayed Packages

Carrier delays due to weather, holidays, or high shipment volumes are outside of our direct control. We appreciate your patience in such situations.

Stolen Packages

If tracking indicates the package was delivered but you have not received it:

  • Verify your address.

  • Check with neighbors or building management.

  • Contact the carrier directly.

  • Then contact our support team for further assistance.

KawsMoonRockShop is not liable for packages confirmed as delivered by the carrier.

7. Damaged Items in Transit

If your order arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos of:

    • The damaged item

    • The packaging

    • The shipping label

We will evaluate the issue and determine the appropriate resolution, which may include a replacement or refund.

8. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

  • Customs processing times vary and may cause delivery delays.

  • We are not responsible for packages delayed, held, or refused by customs authorities.

Please check your country’s import regulations before placing an order.

9. Shipping Restrictions

Certain products may have shipping limitations depending on local regulations. We reserve the right to cancel and refund orders that cannot legally or safely be shipped to the customer’s location.

10. Incorrect, Refused, or Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address

  • Refusal of delivery

  • Failure to pay customs fees

  • Multiple failed delivery attempts

The customer may be responsible for:

  • Return shipping fees

  • Reshipping costs

Original shipping fees are non-refundable.

11. Holidays & Peak Periods

During major holidays, sales events, or product launches:

  • Processing and shipping times may be extended.

  • Carriers may experience delays.

We recommend placing orders early during busy seasons.

12. Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled.

To request a cancellation, please contact our support team as soon as possible with your order number.

13. Contact Us

If you have any questions about your shipment, please contact us:

Email: [Insert Support Email]
Business Hours: [Insert Hours]
Response Time: 24–48 business hours

KawsMoonRockShop reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page with the updated revision date.

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